1. Digital Products

Due to the nature of digital products, our resume PDF downloads are generally non-refundable once the download has been initiated or completed. When you purchase a resume download on Resuvix, you are purchasing a digital good that cannot be "returned."

2. Exceptions

We want you to be completely satisfied with your resume. We will consider a refund within 14 days of your purchase under the following circumstances:

You were charged multiple times for the same resume download due to a technical error.
The downloaded PDF file is corrupted or cannot be opened, and our support team is unable to resolve the issue for you.
There was a critical failure in the system that prevented the generation of your resume, and you did not receive your file.

3. How to Request a Refund

To request a refund, please contact our support team through our Contact page. Please include:

Your name and email address used for the purchase.
Your order or transaction ID (provided by Paddle in your receipt).
A brief explanation of why you are requesting a refund.

Our payments are securely processed by Paddle.com. Depending on the situation, the refund will be processed directly through Paddle and returned to your original payment method. Please allow 3-5 business days for the funds to appear in your account after a refund is approved.

4. Contact Us

If you have any questions about our Refund Policy, please contact us at support@resuvix.com or via our Contact page.